Terms of service

Thank you for becoming a Foodey Customer. By purchasing from Foodey, you are agreeing to all conditions set out below. These terms & conditions may alter from time to time so it is recommended to check over these before each order.
All orders & final payments for your orders must be in by 11.59pm Wednesday afternoon for the following week’s delivery on Monday. Should your circumstances change with your order or delivery please contact Michelle and Terri.
We are excited to provide to as many customers as possible but it is logistically impossible to deliver to all areas and hope that by offering pickup service at at Foodey, 9 Mummery Crescent, East Bunbury we will be able to accommodate any Foodey friends that we are not able to deliver at this time or for the local community to have the ease of collecting.
We request that you are available for delivery and to unpack in a responsible manner to keep cold products at the optimum temperature. Our packaging is designed to maintain freshness, quality and temperature of all products that we pack for up to 9 hours. As the customer, it is your responsibility to ensure your delivery details are correct. If you have arranged for your order to be delivered and your situation changes please call us as soon as possible on 0455 588 762 so we can advise our driver to make arrangements to store your order in the cool room at Foodey. Unfortunately no delivery fee refund will be given in these circumstances.
Your meal kit is prepared with the freshest ingredients, produce and packed in optimum condition right up until the moment you receive it. As our customer it is your responsibility to check and approve all of your produce before consuming it and please ensure you eat the produce within the recommended time stated on the packaging.
If for any reason you are unhappy with your ingredients that are delivered, please contact us immediately on 0455 588 762 and we will ensure that we rectify the problem.
It is our intention to deliver all boxes by 6pm. Should there be any unexpected delays, we will endeavour to communicate with you via phone & Facebook, especially if weather interferes with our Foodey delivery plan.
We understand not everyone can enjoy all food groups. Until then please feel free to substitute your own gluten free options etc. Although all care is taken, please be aware that gluten, nuts and shellfish are prepared on our premises. Feel free to substitute with your own ingredients or select Gluten Free when ordering.
Please email hello@foodey.com.au for general enquiries or if it’s a Monday Foodey delivery day and it is regarding your order, please call 0455 588 762 between the hours of 7AM – 8PM. Please note this phone resides at The Foodey premises so all other week days will be answered between 7am -3pm.